Pickup from the DPD collection point no. DPD delivery service delivery points. DPD tracking in Kazakhstan

On December 11, 2018, I ordered cargo pickup from the station. Elizavetinskaya Krasnodar to Penza. I transported household items because... I'm moving to Penza. The operator promised that the cargo would be picked up on December 12, 2018 from 12.00 to 15.00. I bought a train ticket to Penza. for the evening. Ordered movers. On 12/12/2018 at 9.00 a young man called and clarified the volume of the cargo. There were no calls after that. I called the number they called in the morning, it turned out to be a courier but in a car. he said that the application was from another courier who has a truck, but he doesn’t know who exactly. And he can’t communicate with the dispatcher.
I started calling the general number. after the nth attempt and an endless wait time, the operator answered. He said that he had no idea how to contact the courier and did not know the number of our dispatcher. I explained once again that I had train tickets, to which I was advised to hand over the tickets and wait for the courier because... The car may even arrive on another day. I asked to speak to management or a person authorized to solve this problem, after which the call was strangely interrupted. The same story repeated itself the next time. After some time, the courier called, who in the morning clarified the volume of the cargo, and said that he had learned that the car would be with us at 18.00. Of course, the car didn’t arrive and no one called to warn us.
FINALLY, I PAID THE LOADERS AN HOURLY WAGE (RUB 1,500) AND I URGENTLY LEFT TO THE STATION. TAXI Elizavetinskaya-Krasnodar-1 with luggage 800 rub.
The courier called only when I was already on the train. He said he would pick it up the next day. I asked my friends to send the goods. A relative arrived from the other end of Krasnodar (SBS district) and waited all day, but the courier never arrived.
The application was canceled, after which a new one was created. The courier contacted us on December 14, 2014. My relative came to Elizavetinskaya again and waited until 18.00. At 18.00 the courier arrived and took the cargo. I transferred money to the movers again.
Now I'm waiting for the cargo in Penza.
Previously, using the services of your company, there were no problems. last time the courier arrived on time, packed the cargo in film and took it to the point of departure. This time the courier said that I had to pack the goods myself and the company did not even wrap the parcels in film. I'm very curious why I wasn't warned about this when placing my order....
QUESTION:
1. WHO WILL COMPENSATE unplanned expenses (taxi, loader services)
2. Who compensates for moral damage?
3. Who will apologize for the fact that I called all day and could not get information about the location of the courier? (I called a lot, and the operators’ ridiculous excuses were recorded on the phone.)
4. Will I wait for some kind of solution to the problem from the DPD or should I sue for compensation?
(I apologize for any mistakes).

Almost every buyer who at least sometimes makes purchases in foreign or Russian online stores has encountered the delivery of their parcels by the transport company DPD Russia. In particular, since 2015, DPD has been delivering parcels from Chinese online stores, including.

Like most large transport companies, DPD Russia has an extensive network of Pickup - points for issuing and receiving shipments. On a special page of the DPD website you can find and select a suitable collection and delivery point, post office or terminal. DPD parcel delivery points are located in more than 1,200 points in 480 cities of Russia.

In addition, on the DPD website you can control the movement of the shipment, for example, using the order number from the store, change the address or delivery date, or even cancel the DPD delivery. And here you can track your order.

DPD tracking Russia

In order not to make unnecessary gestures, cargo tracking is available on the main page of the DPD website without additional information with the recipient’s phone number. Therefore, it will be more convenient to track DPD delivery here.

After entering the DPD tracking number, the most detailed information about the movement of the parcel, its characteristics (weight, dimensions), destination, and name of the recipient will be displayed.

It is also possible not only to track by dpd number, but also by store order number, through the advanced tracking option.

What are the DPD Russia tracking numbers?

For DPD delivery in Russia and neighboring regions, a tracking number in an alphanumeric combination is usually assigned:

• RU002233445 - with this number, DPD delivery is carried out throughout Russia
• RU002294333 - tracking DPD order with delivery throughout Kazakhstan
• But from Aliexpress delivery is carried out with a tracking number in the form of an 11-digit number.

Any DPD Russia numbers are tracked.

To receive detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Example input: 09250355OVB.

1. Service DPD Russia track the parcel makes it possible to find out all the details of transportation, find out the current status of the cargo, number of pieces, delivery option, date of acceptance of the shipment, date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is a mandatory condition for shipment. Valuable cargo includes, in particular, mobile phones and laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an expedited type of service: packages and parcels are processed as a priority. The company guarantees delivery by 12:00 or 15:00 to 26 cities of the country. If the agreed terms were violated, the company declares a refund of the premium that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – recipient doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while no side should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. This mode adds another format: the goods are picked up directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver cargo weighing up to 31.5 kg to any floor (with the elevator working). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions – 120 x 100 cm. Height – 180 cm. The load must be installed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturdays. Additional services are similar to the express mode. In addition, you can order delivery of goods to the shopping center, loading and unloading. Insurance for an amount above RUB 2,000. will cost 0.3%.

5. The country is divided into zones. The cost consists of the base tariff, VAT, fuel surcharge and shipment assessment. Delivery of 30 kg in the largest – 2nd zone – costs about 400 rubles.

Express mode will be more expensive by 30% for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff applies, regardless of the zone. The tariff matrix is ​​available on the service website.

6. Between cities where DPD terminals are located, the delivery time does not exceed 5 days (if the item was handed over for dispatch no later than 12 noon). To other settlements that are listed on the service website, delivery can take 10 days. The shipment received at the terminal is stored for free for three days. After this period, a penalty of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on the responsible storage of cargo in a DPD warehouse for a period of no more than 1 month.

The service also offers delivery of goods to retail outlets according to a schedule agreed upon by both parties, in bulk or individually. Service department employees will hand over and accept the goods and provide the necessary documents.

7. Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the expected shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is documented in the form of a consignment note. Its unique number, consisting of a number series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for shipped goods, which saves time when transferring the shipment. Delay in processing and loading of a shipment for more than 1 hour leads to payment for the next hour in the amount of 150 UAH.
My DPD – the client’s personal account – provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book. Confirmation of delivery by SMS message or email on the day of delivery.
Toll-free telephone numbers of the help desk will help you choose the most profitable option for sending a parcel or cargo.

8. The order can be placed by phone, fax, directly by courier or online. The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.
Information about services and products is provided in formats that allow you to easily download or print them.
We offer one free test shipment of up to 25 kg to any point in the country in CLASSIC mode.

9. Sending goods by legal entities involves receiving the shipment by an authorized person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself with the document recorded in it.

The individual shall present any valid document proving his identity. More complex situations are discussed over the phone with service department employees.

10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items and packaging requirements. DPD Russia may require you to open the packaged cargo. In case of refusal, the cargo will not be accepted for transportation.

If the first attempt to deliver the shipment to the recipient's door is unsuccessful, the carrier will re-delivery free of charge.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

In the modern world, many companies or individuals need to send or receive various cargoes, and sending by mail has long been no longer considered reliable and profitable. The transport and logistics company DPD is one of the few that you can completely trust. It has been operating on the Russian market alone for almost a quarter of a century, and the preliminary results during its operation are absolutely positive. DPD branded offices in the Moscow region are visited daily by hundreds of people who need to send a small parcel or large cargo and who trust this company.

This company can safely be called customer-oriented, since the main goal that the employees set for themselves is not just to deliver the cargo to its destination, but also to fully satisfy all the client’s needs that depend on them. It is this willingness to overcome all difficulties with ease that attracts clients, and many of them happily become regulars. Residents of the Moscow region Noginsk, Krasnogorsk, Domodedovo, Yegoryevsk, Odintsovo, Serpukhov and other cities in the Moscow region have long calculated that the tariffs of this company are among the most affordable.